Privacy Policy

Privacy Policy for VetMeds.ca

At VetMeds.ca, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Accountability

VetMeds.ca is responsible for the personal information we collect and manage. Our Privacy Officer ensures compliance with this Privacy Policy and all applicable laws. If you have any questions or concerns, please contact us using the details provided below.

2. What Personal Information We Collect

We collect personal information necessary to provide our services and fulfill your orders, including but not limited to:

  • Name
  • Contact information (email address, phone number, mailing address)
  • Payment information (e.g., credit card details)
  • Pet information (age, weight, breed, medical history)
  • Prescription details
  • Veterinarian’s name and contact information

3. How We Use Your Information

Your personal information is used for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your orders and inquiries
  • Ensuring proper pharmaceutical care by liaising with your veterinarian or our licensed pharmacists
  • Improving our products, services, and website experience
  • Meeting legal, regulatory, or contractual obligations

We will only use your information for purposes consistent with those identified at the time of collection, unless you consent to new uses or as required by law.

4. Disclosure of Personal Information

We may share your personal information with:

  • Licensed veterinarians and pharmacists to fulfill your prescriptions
  • Payment processors to complete transactions
  • Shipping carriers to deliver your orders

We do not sell, rent, or trade your personal information to third parties. We may disclose your information if required by law or to protect our legal rights.

5. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

6. Safeguarding Your Information

We use industry-standard security measures to protect your personal information against loss, theft, unauthorized access, or disclosure. These measures include:

  • Encryption of sensitive data
  • Secure servers and restricted access to electronic files
  • Regular reviews of our security policies and practices

7. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. When no longer needed, your information is securely destroyed or anonymized.

8. Accessing and Updating Your Information

You have the right to access and correct your personal information. To request access or make corrections, please contact us. We will respond within a reasonable timeframe.

9. Cookies and Website Data

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. Cookies help us:

  • Remember your preferences
  • Track your activity on our site
  • Improve our website functionality

You can manage or disable cookies through your browser settings. However, this may affect certain features of our website.

10. Third-Party Links

Our website may contain links to third-party sites. VetMeds.ca is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

VetMeds.ca reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Revised” date. By continuing to use our services, you accept these changes.

12. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact our Privacy Officer:

  • Email: info@vetmeds.ca
  • Phone: 416-423-6223
  • Mailing Address: VetMeds.ca, 40 Laird Drive, Toronto, Ontario, M4G 3T2 Canada

Your trust is important to us, and we are committed to protecting your privacy. Thank you for choosing VetMeds.ca as your trusted partner in pet care. By using VetMeds.ca, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.