FAQ

Ordering is simple! Browse our extensive catalog to find the products you are looking for. Then contact us directly at the pharmacy to arrange filling of your prescription and either delivery or pick-up.

If you don't see the product you are looking for or have a question, feel free to reach out to us via email at info@vetmeds.ca

Yes, prescription medications require a valid prescription from a licensed Canadian veterinarian. These products are marked with a "Prescription Required" symbol on their product pages. We accept original prescriptions mailed to us or copies sent directly from your veterinarian via fax.

Your veterinarian can fax the prescription to us at 416-423-7224 or email it to info@vetmeds.ca. Please ensure they include all necessary details, such as patient and owner details, medication name, dosage, instructions for use, and their contact information.

The price for a veterinary prescription depends on the specific medication and the quantity prescribed. The prices on this website do not include a dispensing fee ($11.99), delivery fees, or taxes.

Please contact us for more information.

We require original prescriptions mailed or handed to us or faxed copies sent directly from your veterinarian. We cannot only accept photocopies, scans, or pictures of prescriptions submitted by customers. An original prescription (written or verbal from the prescriber) is ultimately required.

We carry a vast range of products for pets (and their humans), but if you don't see what you're looking for, please contact us. We'll do our best to source the item and provide you with a price quote.

Yes, we provide compounded medications for pets with specific requirements. Our licensed pharmacists can customize medications to suit your pet's unique needs. Please contact us for more details as a valid prescription is likely required.

Shipping costs depend on the size of your order and its destination. All orders include a tracking number, and shipping options and costs are displayed during checkout. We strive to use the most cost-efficient and timely shipping methods available. A signature will be required for all deliveries.

We only ship within Canada.

You can reach us by email at info@vetmeds.ca. Our customer service team is available during business hours to assist you with questions or concerns.

Absolutely. VetMeds.ca operates as a division of Pace Pharmacy, accredited by the Ontario College of Pharmacists, ensuring adherence to professional pharmacy standards. We utilize strong encryption technology to protect your private information and ensure all data transfers are secure. Rest assured, we do not sell, rent, or share your personal information with any third parties.

We accept Visa, MasterCard, Amex, and e-transfer. If you choose to pick up your order at our pharmacy, you may also pay using cash or debit.

Yes, we dispense only Health Canada-approved medications, identical to those sold by your veterinarian. It's against Canada's Drugs Act and Food and Drug Regulations to advertise or sell unapproved drugs.

Your veterinarian has the most comprehensive understanding of your pet's health. We recommend consulting them before starting any new therapy. Upon receiving a new prescription for your pet, one of our pharmacists will contact you to review the medication. Our pharmacists are always available to answer any questions you may have.

Please contact us directly by email at info@vetmeds.ca. Our team is dedicated to addressing any issues promptly and effectively.

Yes, with your authorization, we can reach out to your veterinarian to request a prescription on your behalf. Please select this option when placing your order, and ensure you've discussed the medication with your veterinarian beforehand. Some veterinarians may charge an additional fee for this service that is not related to VetMeds.ca.

We understand that sometimes things don’t go as planned, and you may wish to return a product. At VetMeds.ca, we aim to make the process as straightforward as possible while ensuring the safety and quality of the products we provide.

Please see our full Return Policy at https://www.vetmeds.ca/pages/returns-refunds

After contacting us, you will speak with one of our team members who will confirm your order. Once your order is shipped, we'll send an email containing the tracking number and carrier information (in some cases). If you have any questions about your order status, please contact us with your order ID number for prompt assistance.

You will be charged for your order once it has been fully assembled and is ready to ship. Payment is required in advance of orders being shipped.

All veterinary products are subject to applicable taxes based on your province or territory. Our online store shows prices before any taxes, dispensing fees, or delivery charges.

Our standard shipping method is via Purolator. During checkout, you can choose between courier or pick-up options. All orders containing prescription items require proof of delivery, and a signature may be required upon receipt at the destination.

We ship items requiring refrigeration with additional fees for cooler and ice packs, due to potential delays and the risk of damage during transit. Additional fees may apply to refrigerated items.

Contact us for more information.

All orders are shipped with tracking. Once your order is dispatched, you'll receive an email with the tracking number and carrier details, allowing you to monitor your shipment's progress.